World Class Customer Care Solutions – 10 Years of Experience!
Customer Care – Inbound & Outbound Solutions designed with flexibility and speed.
Today’s business requires innovative customer care solutions that need to be delivered effectively at the right time, right place, and at the right price. Customer Care technology and channels are getting complex and rapidly evolving. There is an increased demand for customer support channels and it becomes crucial for businesses to handle customer touchpoints across the entire lifecycle. Effective customer service is important for customer retention.
Our Customer Care Solutions support clients across industries. Our services include:
- Call Center Advisory and Discovery
- Initial assessment
- Service scope and description capture
- Solution and Location Recommendation
- Review and Agreement
- Team Set-Up and Introductions
- Training and Transition management
- Call Center Management
- Continuous Improvement Mechanisms
- Agent testing and evaluation scoring
We assign dedicated Account Manager, Operations Manager Trainers, and Quality Supervisor to our client’s size and scale of needs. We have trained personnel and ready infrastructure to provide customer care services and can usually get engagements started with-in 7 days to 1 month depending on complexity and size.
SERVICES EXPERIENCE:
VOICE SUPPORT (INBOUND AND OUTBOUND)
- Customer Service
- Helpdesk Services
- Technical Support
- Order Taking Service
- Event Registration and Enrollment
- Debt Collection
- Loyalty Programs
- Booking and Reservations
- Telesales / Telemarketing
- Service Activations
- Complete Query Resolution
- Customer Satisfaction Survey
- Escalated Calls
EMAIL AND CHAT SUPPORT
- Customer Care
- Technical Support
- Order Fulfilment
- Verification
- Complete Query Resolution
- Escalated Cases
CUSTOMER SERVICE TOOLS EXPERIENCE 
TECHNOLOGY IMPLEMENTED
SKILLS THAT WE STAFF
- Customer Services Rep
- Call Center Operations Support
- Bi-Lingual Representatives
- L1, L2 Tech Support
- Admin / Clerical Support
ValueOptim specializes in Talent, Technology, and Transformation. Our leading-edge Business Transformation and Digital Technology solutions drive multi-fold value for our clients. We work with our clients as an advisor, consultant, and transformation partner.
Our customers today work with us to create the vision, articulate their vision, passionately own their vision, and relentlessly partner with us to implement it to completion.
Please Contact Us for a complimentary and no-obligation discussion. We assure you that you will find value as we together embark on the journey to solve your business challenges.
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